Mediation success rates have ‘plummeted’ in COVID era, judge says

Catherine Button 2021-04-28 2:14 pm By Miklos Bolza | Sydney

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A judge has urged parties in a class action against Westpac over superannuation fees to hold an in-person mediation, saying that success rates have “plummeted” during the COVID-19 pandemic as more settlement talks are held virtually.

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